Returns & Exchanges
EcoFlow Europe offers a 30-day money-back guarantee for all high-performance power solutions, ensuring you have ample time to test your equipment. If you are not completely satisfied, we provide a streamlined return process for all portable power stations, solar panels, and accessories.
Initiate Your Request
Contact our European support team via the online portal or email with your order number and the serial number of your device to receive a Return Merchandise Authorization (RMA).
Prepare Your Shipment
Securely pack the item in its original packaging, including all cables, manuals, and accessories to ensure the product is protected during transit back to our facility.
Label and Dispatch
Attach the provided prepaid shipping label to the exterior of the box and drop it off at your nearest authorized courier location across the EU or UK.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing