Frequently Asked Questions
Everything you need to know about powering your world sustainably.
What is the typical shipping timeframe for orders within Europe?
Orders are typically processed within 24-48 hours. Depending on your location within the EU, delivery usually takes between 3 to 7 business days via our carbon-neutral shipping partners.
Do EcoFlow products come with a warranty?
Yes, all EcoFlow portable power stations and solar panels come with a comprehensive manufacturer's warranty ranging from 2 to 5 years, depending on the specific model and series.
What is your return policy for EcoFlow devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, provided it is in like-new condition.
Are EcoFlow power stations compatible with third-party solar panels?
EcoFlow units are designed with universal XT60 connectors, making them compatible with most third-party solar panels as long as the voltage and amperage specifications align with the power station's input limits.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options in select European regions.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing a tracking link and a unique tracking number to monitor your delivery in real-time.